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RESUME of Gisele Veilleux
Contract Technical Writer Technical Publications Specialist eBook Author eBook Editor giseleveilleux@earthlink.net Volusia County, FL
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Summary
Over twenty-eight years experience in technical writing, formatting and creative writing publications.
Sample Software Skills
ACT for Windows DOS HTML Microsoft Excel Microsoft FrontPage Microsoft PowerPoint Microsoft Publisher Microsoft Word Microsoft Movie Maker RoboHelp HTML Dreamweaver MS SharePoint
Strengths
· Works as a team player with project leaders of varying backgrounds. · Maintains the highest quality possible without compromising deadlines. · Maintains an analytical view. · Highly skilled in problem-solving. · Works well independently. · Skilled in configuring and trouble-shooting PC hardware, software, printers and other peripherals.
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Sample Customer Experience
American Automobile Association AT&T Information Systems Barbados Telephone Company BellSouth Mobility CBIS (Convergys) CENTEL CIA Colonial Pipeline Cutler-Hammer/Westinghouse EDS Florida Power Corporation Georgia Pacific Government of Kuwait Harris Corporation Jamaican Telephone Company Kopenhagen Telephone (KTAS) Lockheed Space Operations NASA NorTel NRO NSA PC Dispatch, Inc. Pratt & Whitney Proctor & Gamble Puerto Rico Telephone Company SCI Systems, Inc. Sikorsky Aircraft Southern New England Telephone (SNET) United States Air Force United States Coast Guard United States Marine Corps Universal Studios Florida United States Special Operations Command (USSOCOM) Westinghouse Electric Corporation |
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Employment History
Consultant 01/2005-Present – ProfessionalDocs.com, FL · Independent consultant providing technical writing services and documentation-related expertise.
Documentation, Marketing & Sales Support 02/2005-09/2005 – PC Dispatch, DeLand, FL · Assignment consisted of consulting services providing Marketing & Sales Support for a ground transportation software company. Wrote system software manuals. Prepared marketing and sales strategies. Scheduled to demonstrate and train the new product. Asked to serve as Project Manager.
Disabilities Consultant 01/2002-Present - UCOFC, Deltona, FL · President and founder of a private consulting service (non-profit) for parents with children with disabilities.
Southern Field Coordinator 08/92-01/2002 - Auto-trol Technology Corporation, Longwood, FL · Supported marketing and sales efforts for the southeast district office of a national software development firm. · Responsible for customer quotes, booking sales orders, and preparing weekly and quarterly sales forecasts. · Responsible for completing technical proposals (RFQs and RFPs), presentations and other technical system documentation. · Coordinated materials for vendor exhibitions. Coordinate in-house seminars. Coordinated three Kalthoff International/Orlando trade shows. · Designed flyers and brochures and performed mass mail campaigns to attract potential customers. · Maintained and tracked responses from an 8,000-name database. · Responsible for loading, configuring and maintaining all PC software for internal network and peripherals. |
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Consultant 02/92-10/93 - Consultant, Deltona, FL · Provided desktop publishing services consisting of marketing and sales campaigns for several large companies including brochures, flyers, monthly post card campaigns, sales letters, calendars, newsletters, technical proposals and software manuals. Served as Instructor and developed training materials for Byte/Wide Software consultants.
Technical Writer/Documentation Specialist 09/91-02/92 - Resource Technology Concepts, Altamonte Springs, FL · Hired to implement documentation procedures, develop standards and train personnel for a small consulting firm. · Assisted in writing customer User Reference Manuals. · Investigated and corrected existing problems with software and hardware configurations.
Documentation Specialist, Word Processing 09/85-09/91 - Cincinnati Bell Information Systems, Maitland, FL · Directed word processing / documentation efforts for the Project 2000 department as a specialized assignment. · Supported over twelve sales directors and account executives. Responsible for agendas, presentations, proposals, correspondence and collateral material. Orchestrated work efforts with the word processing department. · Maintained client system documentation. Gained extensive technical writing experience. Implemented Documentation Procedures Manuals and Submission Requirements Procedures. Developed the Administrative Support Procedure Handbook. Implemented company-wide standardization for all forms of documentation. · Supported Vice President of Data Center Operations and the Customer Support departments. Provided backup support as a team player for all administrative support functions including receptionist, mail room, message center, and corporate.
References Available upon request. |
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This resume was last updated January, 2006 and does not reflect current projects, clients or skills |